Got a question? We have an answer.
Who are the therapists you work with?
We work with licensed psychologists, social workers, marriage and family therapists, and mental health counselors. We carefully vet each therapist before adding them to our platform, and seek feedback from each client we match them with.
Where are your therapists located?
Our therapists work across the greater Boston area, from Andover to Weston to Canton. In particular, we have many therapists in Cambridge, Back Bay, Arlington, Lexington, Brookline, Wellesley, and Newton.
What types of issues do your therapists help with?
Our therapists have a wide range of specialties, focusing on long-term behavioral change. Our therapists primarily use talk therapy, a type of therapy designed to help preteens, adolescents and adults. Some work with individuals, some work with couples, and some do group therapy. As they are in private practice, our therapists aren't equipped to deal with extremely urgent or life-threatening issues.
How much does it cost to use your service?
Nothing! We don't charge clients to search for therapists or to connect with a match.
Sophia collects payment for the first session, and the therapist provides that session at no additional cost to you.
How much does it cost to see a therapist?
It depends. The average cost of a therapy session in the Boston area is $150, but this fee can range depending on a therapist's professional degree, experience, and/or specialty. Most of our therapists charge between $100 - $250 per session. If you have a PPO plan, you may be able to use out-of-network benefits to offset the cost. Therapists also accept HSA and FSA payments.
Why don't you accept insurance?
Well, to be honest, when we first started this service we tried to match people within their insurance. We found we couldn't guarantee quality when using insurance networks.
Many of the best therapists in Boston don't accept in-network insurance, because the insurance providers simply don't pay them enough. When you pay for therapy using insurance, the therapist has to submit extensive paperwork to the insurance provider. Not only is this time-consuming, but many insurances only pay therapists $40 - $50 per session. Furthermore, in order to receive insurance reimbursements, therapists must diagnose their clients with mental illnesses; these diagnoses remain on the clients' medical records.
We decided not to accept in-network insurance to provide a smooth experience to our therapists and to match our clients with the best therapists Boston has to offer.
How do out of network benefits work?
If you have a PPO plan, you may be able to use out-of-network benefits to pay for therapy. This means that your insurance provider will offset the cost of a session with any licensed therapist. The specific percentage covered depends from plan to plan. To find out your percentage, you can call your insurance provider directly.
If you plan to use out-of-network benefits, you'll pay your therapist directly at the end of the session, and they will give you a receipt, or "superbill." You'll submit this receipt, along with some paperwork, to your insurance provider, and they will send you a reimbursement check.
How do you match people with therapists?
We match on logistical factors (such as location and schedule), personality factors (such as extroversion and directness), and expertise factors (ensuring that a therapist specializes in relevant issues and demographics).
Which of the therapists you sent me should I choose?
We only connect you with therapists who are an excellent fit for you, so you should feel confident selecting any of the therapists we send you. Just pick whichever profile seems most appealing. If you would like additional advice, though, our team is always happy to help you choose.
What should I expect from my first therapy session?
During the first session, your therapist will be getting to know you. They'll likely ask questions about your personality, your current situation, and your past. It's important for them to have this context, so they can figure out a treatment plan that's customized to your needs.
If you have specific goals for therapy, or if you've seen a therapist before and have a sense of what did or didn't work, this is a great time to bring up that information.
How long does therapy take?
The average therapy relationship lasts from 8 - 12 sessions, but this depends a lot on what you're looking to achieve. Some issues can be worked through quickly, while more deep-seated issues can take longer to address. You may get what you need after three sessions, or you may find your therapist so helpful that you want to continue going for a good while. This can be a great thing to discuss with your therapist during your first few sessions.
What is group therapy?
Group therapy involves a therapist working with a group of clients, all at once. Usually, all members of the group are dealing with similar issues, and often, they are from similar backgrounds. For example, one of our therapists runs a group for first-time mothers dealing with postpartum depression. Group therapy isn't as widely known, but therapists love it - in fact, it's been shown to be more effective than individual therapy for dealing with many issues!
What can I do to feel better right away?
Our founders have found meditation to be very helpful for mental wellness. Tara Brach has a series of free guided meditations which are excellent, and Headspace is a guided meditation app which is great for beginners.